Service interruption for Push messages to Pushbox mobile app

Resolved
Resolved

We have identified the root cause and resolved the Push channel congestion issue. Normal service has resumed for Pushbox mobile app Our apologies for the inconvenience caused. Customers with affected SLAs will be updated with a incident report.

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Investigating

We are experiencing a service interruption for Push messages to Pushbox mobile app. Push messages have been routed to SMS channel to ensure that your messages are being delivered. We will update again once normal service resumes.

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Began at:

Affected components
  • Message Delivery
    • Push message delivery