Service interruption for Singtel recipients for SMS messages

Resolved
Resolved

We've now resolved the incident. Thanks for your patience.

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Updated

Good news - this issue has been resolved and everything should be working normally now. We're continuing to monitor closely to make sure everything stays stable. Thank you so much for your patience while we worked through this.

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Investigating

Please be informed of a service interruption with the above-mentioned component of our service. Singtel network seems to be having problems delivering SMS to some mobile numbers. We will update again once normal service resumes.

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Began at:

Affected components
  • CommzGate Portal
    • CloudSMS
    • Alert12 Emergency Messaging
  • CommzGate API
    • Messaging API general end-point
    • Messaging API reserved end-point
    • Contacts API
  • Message Delivery
    • SMS message delivery
    • Push message delivery
    • WhatsApp message delivery
    • Email-to-SMS message delivery
    • SMTP email message delivery
    • Voice message delivery